clubpk Privacy Policy

clubpk is an online casino and sports betting platform accessible at clubpk.app, operated under an international gaming license. We provide cricket betting, live casino games, slots, bingo, and other gaming products to eligible players across Pakistan, with all transactions conducted in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, clubpk is the data controller — meaning we determine the purposes and means by which your personal data is processed. When we use the terms "we", "us", or "our", we are referring to the clubpk platform and its licensed operator.

This Privacy Policy applies to all personal data collected through the clubpk website, any associated mobile interfaces, and through any communication you have with our support team. By registering an account and using the clubpk platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

clubpk collects the following categories of personal data from players registered on the platform. The scope of data collected may vary depending on the services you use and the verification stages you have completed.

clubpk collects personal data through a number of channels depending on how you interact with the platform:

• Direct Submission: Data you provide when creating your account, completing identity verification, making a deposit or withdrawal, or contacting our support team.
• Automated Technical Collection: Data gathered automatically when you visit the clubpk website, including IP address, device identifiers, browser characteristics, and session activity logs collected via cookies and server-side logging.
• Payment Providers: Transaction confirmation data shared by JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast when you initiate deposits or withdrawals. This is limited to confirmation references and amounts — clubpk does not store raw mobile wallet PINs or full bank account passwords.
• Third-Party Verification Services: Identity and age verification data from third-party KYC providers used to confirm the accuracy of documents submitted during registration.
• Game and Betting Engines: Gameplay data generated automatically as you place bets, spin slots, join bingo rooms, or participate in live dealer sessions on the platform.

clubpk processes your personal data for the following specific purposes. We do not use your data for any purpose beyond what is listed here without first obtaining your consent or being required to do so by law.

• Account Creation & Management: To register your account, verify your identity, maintain your PKR wallet, and manage your player profile throughout your time on the platform.
• Age & Identity Verification (KYC): To confirm you are at least 21 years of age and are who you claim to be, as required under our international gaming license. This is a mandatory, non-optional processing activity.
• Payment Processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast, and to execute withdrawal requests to your verified payment method.
• Anti-Money Laundering (AML): To monitor transactions for suspicious activity patterns in accordance with our AML obligations under our gaming license, and to report any legally required disclosures to relevant authorities.
• Fraud Prevention & Security: To detect and prevent fraudulent account activity, bonus abuse, multi-accounting, and unauthorised access to player accounts.
• Responsible Gaming: To administer deposit limits, loss limits, cooling-off periods, and self-exclusion requests that you set, and to monitor gaming patterns for signs of problem gambling.
• Platform Improvement: To analyse usage patterns and technical performance data to improve the clubpk platform experience for all players.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance via our support team operating daily from 9:00 AM to 2:00 AM PST.
• Marketing Communications (with consent only): To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications.
• Legal Compliance: To meet our obligations under our gaming license, respond to lawful regulatory requests, and comply with applicable laws.

clubpk processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are as follows:

• Contractual Necessity: Processing your identity data, contact data, financial data, and gaming data is necessary to provide you with the clubpk service under the Terms and Conditions you agreed to at registration.
• Legal Obligation: KYC identity verification, AML transaction monitoring, and regulatory reporting are processing activities we are legally required to perform under the conditions of our international gaming license.
• Legitimate Interests: Fraud prevention, security monitoring, and platform improvement analytics are carried out on the basis of our legitimate interests as a licensed gaming operator, balanced against your privacy rights.
• Consent: Marketing communications are sent only where you have given us clear, affirmative consent to receive them. You may withdraw this consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

clubpk does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share data only in the following limited and controlled circumstances:

• KYC & Identity Verification Providers: Third-party services that verify the authenticity of identity documents submitted during registration. These providers process data strictly on our instructions and are contractually bound to confidentiality.
• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast receive the minimum data necessary to process deposits and withdrawals on your behalf.
• Gaming Software Providers: Game and platform technology providers who supply casino games, live dealer products, RNG-certified slot games, and sports betting engines may receive pseudonymised player identifiers for game integrity and audit purposes.
• Regulatory Authorities: clubpk may be required to disclose player data to gaming regulators, financial intelligence units, or law enforcement agencies in response to lawful requests, court orders, or where we are required to do so under our gaming license.
• Fraud Prevention Networks: In cases of suspected fraud or multi-accounting, we may share relevant data with industry fraud prevention bodies to protect the integrity of the platform and protect other players.

clubpk uses cookies and similar tracking technologies on the platform website to ensure it functions correctly, to remember your preferences, and to analyse how players use the site so we can continue to improve it.

• Strictly Necessary Cookies: Required for core platform functionality including maintaining your login session, remembering your PKR wallet state, and ensuring the security of your account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as your language settings and responsible gaming limit configurations so you do not need to re-enter them on each visit.
• Analytics Cookies: Collect anonymised data on page visits, session duration, and navigation paths to help us understand how the platform is used and identify areas for improvement.
• Session Integrity Cookies: Used to detect unusual login behaviour, flag suspicious account activity, and protect your account from unauthorised access.

You can manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the clubpk platform. Strictly necessary cookies cannot be declined as they are essential to the operation of the service.

clubpk retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by our legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status on the platform.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, as required under AML obligations applicable to licensed gaming operators.
• Financial Transaction Records: Retained for a minimum of five (5) years in accordance with anti-money laundering record-keeping requirements.
• Gaming History: Retained for five (5) years following account closure for dispute resolution, regulatory audit, and responsible gaming monitoring purposes.
• Support Communications: Retained for three (3) years from the date of the last interaction, to support dispute resolution and quality improvement.
• Technical & Log Data: Retained for up to twelve (12) months from collection for security monitoring and fraud detection purposes.
• Marketing Preferences: Records of your consent or opt-out status are retained indefinitely to ensure we honour your communication preferences accurately.

Once the applicable retention period expires and there is no other legal basis requiring continued storage, your personal data is securely deleted or anonymised so that it can no longer be linked to your identity.

As a player on the clubpk platform, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to complete it within 30 days.

• Right of Access: You have the right to request a copy of all personal data we hold about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (such as AML record-keeping requirements).
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances, such as while a dispute regarding its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent — specifically for marketing communications — you may withdraw that consent at any time through your account settings or by contacting support.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes, though we may be entitled to continue processing if we can demonstrate compelling legitimate grounds.

clubpk applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and clubpk servers.
• AES-256 encryption at rest for all stored personal and financial data.
• Role-based access controls limiting staff access to personal data strictly to functions where it is needed.
• Regular security audits and penetration testing of the platform infrastructure.
• Two-factor authentication available to all players for account login protection.
• Automated fraud detection systems that flag unusual account activity in real time.
• Secure, access-controlled data centres with physical and logical access controls.

In the event of a personal data breach that poses a risk to your rights and freedoms, clubpk will notify affected players without undue delay and will take all reasonably practicable steps to contain and remediate the breach. Where required under applicable law or our gaming license conditions, we will also notify the relevant supervisory authority.

While we apply rigorous security standards, no system is entirely immune to risk. We strongly encourage all players to use a unique, strong password for their clubpk account and to enable two-factor authentication to protect against unauthorised access.

clubpk operates a strict 21+ age policy. The platform is not intended for, directed at, or designed to attract individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age.

Age verification is a mandatory step in the clubpk registration process. All players are required to confirm their date of birth at registration and may be required to submit a copy of their CNIC or other government-issued identity document to confirm they meet the 21+ age requirement before any withdrawal is processed.

If we become aware that personal data has been collected from an individual under the age of 21 — whether through a false declaration at registration or any other means — we will immediately suspend the relevant account, void all associated wagers and balances, delete the data collected, and report the matter as required under our gaming license obligations.

The clubpk platform may from time to time contain references to third-party services such as payment providers. Please be aware that clubpk has no control over the privacy practices of third-party websites or services, and this Privacy Policy applies solely to data processed by clubpk itself.

When you interact with a payment provider such as JazzCash or EasyPaisa to fund your account, you are also subject to that provider's own privacy policy and terms of service. We recommend reviewing those policies before completing a transaction. clubpk is not responsible for the privacy or security practices of any third-party payment provider.

clubpk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. When material changes are made, we will notify registered players by email and by posting a prominent notice on the clubpk website at least seven (7) days before the updated policy takes effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the clubpk platform following the effective date of any update constitutes your acceptance of the revised policy.

If you have any concerns about a proposed change to this Privacy Policy, you may contact our support team before the effective date. If the changes are unacceptable to you, you are entitled to close your account in accordance with the account closure process described in our Terms and Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way clubpk processes your personal data, please reach out to our support team using the contact details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (use subject line "Privacy Enquiry" or "Data Rights Request" for faster routing)
• Support Hours: Daily, 9:00 AM – 2:00 AM PST
• Response Time: We aim to acknowledge all privacy enquiries within 2 business days and resolve them within 30 days.
• Coverage: Serving players across Pakistan — Karachi, Lahore, Islamabad, Faisalabad, and beyond.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, all of which together govern your use of the clubpk platform.